2000 INVESTIGATIVE JOURNALIST (JOURNAL) — TAPE #653, SIDE #1
Q: Mark Russell Bell
M: Mike Siegel, host of “Coast to Coast AM” (radio broadcast)
J: Joyce Riley, guest on “Coast to Coast AM” (radio broadcast)
( . . . )
Q: I should say too, as I was telling Maxine, what really (“SH”) surprised me was the tone of my supervisor’s voice because he’s been so nice up until now and I mean what do they do to these supervisors to make them act that way? I mean it’s demeaning enough with the handing out of candies and the getting bonuses of movie tickets even though they haven’t been doing that in a long time. I must say I did tell Leyder that I’ve had perfect attendance, no tardys—unless there’s some kind of computer malfunction or something (“WHERE”) there was a mistake. And when they were handing out the ratings — Maxine got one and I think someone else got their — I think Jonathan got his and I didn’t get one. And I think it’s because they don’t want me to know that they haven’t given me the bonuses that I’ve earned. So, anyway, I did raise that little question today. That was before I realized I was actually going to quit over this. I didn’t really realize that until I was leaving. But — and in fact as I was leaving Ronald was in the parking lot. And if I had been thinking clearly, I would’ve given him a postcard with the website address because boy could he use it. I guess he was fired or he might’ve resigned — I don’t know for sure — due to a sexual harassment allegation. And, in my case, when the person in the next booth today started masturbating a little bit — well jerking off — I didn’t really know what to do because it had just been momentarily. He wasn’t — he didn’t take it out and do it. He just started — did it with his clothing on. And you could see the motion and someone else said something to him (or made a face at him) — one of his friends. I was in a state of shock. I mean I was just horrified. And I was thinking, “Well really should I talk to Bill about this in terms of what should I do?” I mean this is dangerous. This could — (“THIS IS”) sexual harassment. This really is sexual harassment because all day long then I was sort of watching him out of the corner of my eye, thinking well is he going to start doing it again? And maybe that’s why he did it in the first place. Maybe he thought — oh well, anyway, so that was sort of an evil predicament there. There are all kinds of people that just become drawn up in a system. That’s what happens when you don’t formally hire and select people and train people. You leave it to the temp agencies and we all know what they’re like — at least, I do. Okay, let me go ahead and make the call. And, by the way, I’m not making that up. I don’t need any more justification to leave my job. (“IT”) That was the kind of day it was. I mean every caller was totally ridiculous. There were the rude callers, the angry callers. I guess I should say that even if you have a terrible problem and you’re angry and upset, you can’t take it out on the individuals you come in contact with because they’re not the ones who are responsible. Just think a moment. And I can tell you this because I’ve made that mistake in the past, myself. But just think it through: A, B, C and D. And by screaming and yelling and embarrassing and humiliating and making fun of the person trying to help you, you’re sabotaging your own chances to be helped. There are a lot of slow callers too who don’t mean to be rude but just — anyway, every caller I had today seemed to be terribly difficult but maybe it was just because of the circumstances. I mean it’s very hard to do a good job when you feel — (“TH”) well, plus, with all the QA (Quality Assurance) and all that. I always tried to handle each call (“AS”) if I, myself, were the one being helped. Anyway, too much is too much.
( . . . )
Q: So, of course, another license plate on the way home said something to the effect of ‘rise again’ with a few letters missing, which is another metaphor but I’m tired of these metaphors. I’m tired of cover-ups and being humiliated and thinking that I’m doing something positive and then it becomes something unbelievably negative. Another disaster. I want to work as an interviewer for a homeless persons shelter or something. I want to find a good job. Anyway, I better call.
( . . . )
Q: Oh. This is Dominique? Well, basically, I had a — I talked with my supervisor today at TeleTech and (“IT”) the situation really has become just too much because he basically told me that I’m not able to — usually when callers call, they want like Special Standard Mail rates, the least expensive book rate and what-have you — and he was saying — and it says right in the script in the computer “Does your package qualify for reduced rates?”/what is in the package? And it lists exactly — well he said you can only give a Special Standard Mail rate to people when they use the terminology Special Standard Mail. I mean you know how regimented it (“NO”) is over there. But I mean this was just like too much — too much because I mean I’ve always felt like I’ve been helpful in (“NO”) giving people the correct information but if you can’t even give correct information to callers — I mean it just doesn’t make any sense at all. I mean this was — (“HE”) I mean he’d been monitoring my calls this week which was sort of unusual. (“HE”) I think this was the ninth, the tenth and eleventh calls. And it was just one of those things where (“THIS”) a caller happened to ask this particular question when he was there (listening in). Because in terms of QA, I’m so good at the zip code calls that I mean even if I — they count you off a little bit for these things, it’s not going to make a difference to my scores. I mean I have top scores. It’s just, you know, they have a terrible management problem there. And well you know how it’s like. I mean basically, you know, they lose so many people percentage-wise (“THAT”) it’s just a constant zoo. (“SO”) I don’t really — you know, I just don’t feel comfortable staying there any more. I mean I lasted this long, which is quite an achievement. (“BUT”) I mean if I can’t even give (correct) rates, which is what we’ve been trained to do — I mean there’s just no reason to stay. (pause) Yeah. I do want — you know, I just — and I can — (pause) yeah. I mean because of the — this exact reason. I mean I’ll be glad to discuss it with them or — (“OR”) you know, whatever. (pause) (“DEE”) Oh good. Okay, (“HAV”) will you have her call me maybe? (pause) Okay. (pause) Well I really appreciate it because I know how har(d) — (“NO”) I — you know, I hope this doesn’t reflect on me as being a — okay. Okay. (pause) Okay, well I really appreciate your understanding. (pause) (“I’VE”) I’ve been there a long time so I’ve done a lot of good work for them. (pause) Okay. (pause) Okay, thank you. Okay, bye.
( . . . )
Q: Well I went to the www.npr.org website and I found the “Morning Edition With Bob Edwards” section for today and here is that article I heard on the radio today. It says “Looking For Mary — Host Renee Montagne talks to writer Beverly Donofrio about her search for faith in her new book Looking For Mary. (5:30) Beverly Donofrio’s new book is titled Looking For Mary is published by Viking Press. ISPN0670884596.”
( . . . )
Q: Well I wasn’t able to get my RealAudio working to tape that Beverly Donofrio interview but I did write a letter to email@example.com regarding the brief report. This is what I wrote.